At Arden Living, we believe exceptional furniture should be enjoyed for years to come.

Our warranty reflects our commitment to quality craftsmanship, premium materials, and customer satisfaction. We stand behind the products we create and carefully review every warranty request to provide the best possible support.

1. Warranty Coverage

Luxe Haven Furniture provides warranty coverage against manufacturing defects in materials and workmanship under normal residential use.

Our warranty applies to the original purchaser and is valid from the date of delivery.

Warranty coverage includes:

• Structural defects
• Manufacturing defects
• Faults in workmanship
• Issues affecting normal product functionality

2. Warranty Period

Warranty coverage varies depending on the product category.

Furniture Structure

5-Year Limited Warranty

Covers:

• Internal frames
• Structural components
• Manufacturing-related defects

Upholstery & Materials

2-Year Limited Warranty

Covers:

• Fabric defects
• Leather material defects
• Upholstery workmanship issues

Hardware & Components

1-Year Limited Warranty

Covers:

• Hinges
• Mechanisms
• Moving components
• Hardware failures caused by manufacturing defects

3. What Is Covered

Our warranty may cover:

✓ Frame damage caused by manufacturing defects
✓ Broken structural components
✓ Defective hardware or mechanisms
✓ Manufacturing issues affecting normal use
✓ Material defects identified after delivery

If your product qualifies for warranty service, we may provide:

• Repair assistance
• Replacement parts
• Product replacement (when applicable)
• Other appropriate solutions

4. What Is Not Covered

Our warranty does not cover:

Normal Wear & Tear

Including:

• Natural aging of materials
• Minor surface changes
• Fabric softening
• Cushion compression from regular use

Customer Damage

Including:

• Accidental damage
• Improper use
• Misuse or abuse
• Pet damage
• Water, fire, or environmental damage

Improper Care

Damage caused by:

• Incorrect cleaning products
• Failure to follow care instructions
• Excessive moisture
• Direct sunlight exposure

Natural Material Variations

For natural materials such as:

• Genuine leather
• Solid wood
• Stone surfaces
• Natural fabrics

Variations in:

• Color
• Texture
• Grain patterns

are considered natural characteristics and are not defects.

5. Warranty Claim Process

To submit a warranty request, please contact our customer service team:

Email:
support@luxehavenfurniture.com

Please provide:

• Order number
• Customer name
• Product information
• Description of the issue
• Photos or videos showing the problem

Our team will review your request and respond with the next steps.

6. Inspection & Resolution

After receiving your warranty request, we may require additional information or inspection.

Depending on the situation, we may provide:

Repair Service

For issues that can be corrected without replacing the product.

Replacement Parts

For damaged or defective components.

Product Replacement

If the issue cannot be reasonably repaired.

All warranty solutions are determined at the discretion of Luxe Haven Furniture.

7. Warranty Limitations

This warranty applies only to:

• The original purchaser
• Products used in residential environments
• Products purchased directly from Luxe Haven Furniture

Warranty coverage is not transferable.

8. Commercial Use

Furniture used in commercial environments, including:

• Offices
• Hotels
• Restaurants
• Rental properties

may have different warranty conditions.

Please contact our team for commercial warranty information.

9. Customer Responsibilities

To maintain warranty eligibility, customers should:

• Follow product care instructions
• Use furniture as intended
• Protect products from excessive damage
• Keep purchase records

10. Contact Us

For warranty questions or assistance, please contact:

Luxe Haven Furniture

Email:
service@ogriddle.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)