Hassle-Free Returns With Confidence

At Arden Living, we are committed to providing exceptional quality and service. We want you to feel confident when choosing furniture for your home.

If your purchase does not meet your expectations, our team is here to assist you with the return process.

Return Eligibility

To be eligible for a return:

• Items must be requested within 30 days of delivery.
• Products must be in original condition, unused, and free from damage.
• Items must include all original packaging, accessories, and documentation.
• Returns must be approved by our customer service team before shipment.

Please contact us before returning any item. Unauthorized returns may not be accepted.

Non-Returnable Items

Due to the nature of furniture products, the following items are not eligible for return:

• Custom-made or personalized furniture
• Clearance or final sale items
• Products damaged after delivery due to customer handling
• Items modified or assembled incorrectly by the customer

Return Process

Step 1 — Contact Us

Email our support team at:

service@ogriddle.com

Please include:

• Order number
• Product details
• Reason for return
• Photos of the item (if applicable)

Step 2 — Return Approval

Our team will review your request and provide return instructions if approved.

Step 3 — Inspection & Refund

Once the returned item arrives and passes inspection, your refund will be processed.

Refunds will be issued to the original payment method within 5–10 business days.

Return Shipping

For approved returns, customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Large furniture items may require professional pickup services due to their size and weight.

Damaged or Defective Items

We carefully inspect and package every order before shipping.

If your furniture arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with photos and order information.

We will work quickly to provide a suitable solution, including replacement parts, repair, or replacement when applicable.

Order Cancellation

Orders may be canceled within 24 hours after purchase.

Once an order has entered production or shipping, cancellation requests may not be accepted.

Customer Support

We are dedicated to creating a smooth and enjoyable furniture shopping experience.

For any return questions, please contact:

Arden Living
Email: service@ogriddle.com