Premium Delivery Experience For Your Home

At Arden Living, we understand that furniture is more than a purchase — it is an investment in your living space.

We are committed to providing a safe, reliable, and professional delivery experience. Every order is carefully handled to ensure your furniture arrives in excellent condition and ready to become part of your home.

Order Processing Time

After your order is placed, our team will carefully review and process your purchase.

Processing Time:

1–5 business days

Once your order has been processed, you will receive a confirmation email with additional shipping information.

Please note that customized, made-to-order, or special-order furniture may require additional processing time.

Delivery Timeframes

Delivery times vary depending on product availability, manufacturing requirements, and your location.

Estimated Delivery Times:

In-Stock Items

• Approximately 2–6 weeks

Made-to-Order Items

• Approximately 8–16 weeks

Delivery estimates are provided as a guideline and may vary due to production schedules, carrier availability, weather conditions, or other unexpected circumstances.

Furniture Delivery Service

Due to the size and value of our products, furniture orders are handled through professional freight and furniture delivery partners.

Our delivery service is designed to provide:

✓ Careful handling of large furniture items
✓ Secure transportation
✓ Scheduled delivery appointments
✓ Professional customer communication

White Glove Delivery Service

For eligible products and locations, we offer premium White Glove Delivery.

This service may include:

• Delivery appointment scheduling
• Inside-home placement
• Furniture unpacking
• Basic assembly assistance
• Removal of packaging materials

Availability depends on product type and delivery location.

Shipping Areas

We currently offer delivery throughout the United States.

Delivery availability may vary for:

• Remote areas
• Alaska and Hawaii
• PO Boxes
• International locations

Please contact our support team before placing an order if you have special delivery requirements.

Delivery Appointment

For large furniture items, the carrier will contact you to arrange a convenient delivery date and time.

Please ensure:

• Someone is available to receive the delivery
• The delivery path is clear
• Doorways, elevators, and stairways can accommodate the furniture size

Customers are responsible for providing accurate delivery information.

Shipping Costs

Shipping costs are calculated based on:

• Product size and weight
• Delivery location
• Service level selected

Available shipping options and costs will be displayed during checkout.

Some products may qualify for complimentary delivery promotions.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing available tracking information.

For large furniture deliveries, tracking updates may include:

• Shipment confirmation
• Carrier contact information
• Delivery scheduling details

Damaged or Missing Items

We carefully inspect and package every order before shipment.

If your furniture arrives damaged, please:

1. Contact us within 7 days of delivery
2. Provide your order number
3. Include photos or videos of the damage

Our team will review the issue and work with you to provide the best solution.

Delivery Inspection

We recommend inspecting your furniture carefully upon delivery.

Before signing the delivery confirmation:

• Check for visible damage
• Confirm all items have arrived
• Report any concerns immediately

Address Changes

Please contact us as soon as possible if you need to update your delivery address.

Once an order has shipped, address changes may not be possible and additional fees may apply.

Delayed Deliveries

While we work hard to meet estimated delivery dates, delays may occur due to:

• Manufacturing timelines
• Carrier schedules
• Weather conditions
• Seasonal demand

We appreciate your patience and will keep you informed throughout the process.

Contact Us

If you have any questions about your order or delivery, our team is here to help.

Luxe Haven Furniture

Email:
service@ogriddle.com